Last Updated: 01.07.2023
At JBLC INDIA, we strive to provide the highest level of legal services to our clients. This Refund Policy outlines the conditions under which refunds may be granted.
1. General Policy
Due to the nature of legal services, JBLC INDIA generally does not offer refunds once services have been rendered. However, we are committed to client satisfaction and will review refund requests on a case-by-case basis.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- If you have paid for services that have not yet commenced.
- If there is a significant error in billing or a duplicate payment.
3. Requesting a Refund
To request a refund, please contact our billing department at billing@jblc.in within 15 days of the payment date. Provide your name, contact details, invoice number, and a brief description of the reason for the refund request.
4. Review Process
Our team will review your refund request and respond within 10 business days. If your request is approved, the refund will be processed within 30 business days to the original method of payment.
5. Non-Refundable Services
The following services are non-refundable:
- Any case filing that has already been done.
- Consultation fees once the consultation has taken place.
- Any work product that has already been delivered or substantially completed.
If we did the work, you probably won’t get a refund
Our firm will always return any portion of your legal fees that we have not used. For example if you hired us to draft and file a patent and then changed your mind before we could file it, we would return what you paid us minus the value of the work we performed.
Unlike a traditional vendor consumer relationship, the moment a law firm performs a legal service the client permanently receives the value of it. In other words, it is impossible for our clients to give back our time and expertise, so any legal consultation fee is nonrefundable. And just like it would usually be unreasonable in other industries to both keep what you bought and get your money back we ask that you respect the position your request would put us in.
When a refund might make sense
- Full refund – If you paid us and changed your mind before we did any work
- Partial refund – If you paid us and changed your mind before we processed the work
- No Refund – If you paid us and our team has started working on your project / case and matter has been initiated / mentioned to concern authority / court.
Alternatives to a refund
- Free edits or credits – If you don’t approve of the quality or sufficiency of a legal document that we drafted for you we are happy to work with you, within reason, until you are satisfied.
- Payment Plan – If your reason for a refund is an inability or difficulty to pay, we will try our very best to develop a payment plan that works for you and us.
6. Contact Information
For any questions regarding this Refund Policy, please contact us at billing@jblc.in.